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Resident Service Coordinator in Baltimore, MD at Edgewood Management

Date Posted: 10/31/2018

Job Snapshot

Job Description

Edgewood Management/Vantage Corporation provides superior real estate management and Edgewood/Vantage Management Corporation is a 45 year old, premiere affordable property management company, responsible for 27,000 units in fourteen states and the District of Columbia. Edgewood’s portfolio represents a variety of multifamily products that include high-rise, mid-rise, garden and townhouse style rental units.

Edgewood/Vantage Management Corporation provides superior management services for a variety of residential properties and has an exceptional track record to resolve problems and reposition troubled assets in all areas: operations, administrative, financial and physical.  Edgewood/Vantage Management Corporation is recognized as the 9th largest manager of Affordable Housing by the National Affordable Housing Management Association and the 50th largest manager by the National Multi-Housing Council.

Our reputation for providing high quality services with integrity has earned us the trust of our clients and our employees. Edgewood/Vantage Management Corporation offers a supportive environment where employees are encouraged to develop their skills and talents to their fullest potential. We are always looking for positive, motivated, and hardworking individuals to join our Edgewood/Vantage Team We have an immediate opening for a Resident Service Coordinator in Baltimore, MD  


The Service Coordinator will identify unmet needs of older adults living in affordable housing communities and connect them to resources allowing them to stay safely independent in their apartment home.  He/She will engage residents, advocate on their behalf and facilitate educational and wellness activities. 

Essential Job Functions:


  • Act as a liaison with management or community agencies and often advocate on resident's behalf in groups, one to one, formally or informally
  • Help residents interpret mail; may fill out forms that they cannot fill out themselves; arrange utility, phone, medical, and other payment schedules; address errors or misunderstandings related to Social Security earnings, insurance billing, or death or survivor's benefits; make funeral arrangements for a loved one; connect with hospice and bereavement counseling or supportive services; and solve other 'bureaucratic' problems
  • Assist residents with obtaining assistive technology and mobility devices

Assessment & Administrative

  • Conduct comprehensive, non-clinical assessments for wellness and social needs
  • Document resident interactions and prepare reports regarding service provision and update service plan in accordance with governing bodies and population needs
  • Does not perform any duties or functions that are assigned to management or are associated with management responsibilities
  • Interpret and analyze assessment data to develop service plans

Case Management

  • Provide general assistance related to supportive, social services and activities designed to promote safe independent living
  • Monitor the receipt and follow-through of services, including encouraging and motivating residents to engage with providers and participate in their own services management
  • Develop and maintain up-to-date resource and service provider directory for easy referrals

Engagement & Outreach

  • Develop and arrange educational and preventative health programs, screenings and events
  • Facilitate the formation of a Resident Association, which assists residents in planning social events, organizing activities and discussing daily life issues
  • Cultivate relationships with the Area Agency on Aging and other community-based resource providers
  • Network with professional organizations and advocacy groups to learn and share trends and best practices
  • Assist the residents in building informal support networks with other residents, family and friends


  • Bachelor's Degree, preferably in social work, human services or gerontology
  • Two to three years of experience in social service delivery
  • Demonstrated working knowledge of supportive services and the aging process
  • Ability to advocate, organize and problem-solve

Russian-speaking and experience with affordable housing a plus

Job Requirements

Edgewood\ Vantage Management prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS.

Edgewood\ Vantage Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.