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Relocation Specialist in Washington, DC at Edgewood Management

Date Posted: 3/7/2018

Job Snapshot

Job Description

We are looking to hire a Relocation Specialist in Washington, DC!
Essential Duties and Responsibilities:

  • Be responsive and receptive to owners’ needs, goals, and objectives.

  • Ensure that an adequate number of units are market ready and show ready at all times. This includes daily or weekly walks as necessary to ensure the readiness of all show units.  

  • Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property.

  • Maintain an excellent customer service relationship by adhering to the highest levels of customer service expectations. This should include both internal and external customers. The Relocation Specialist will function as the main point of contact for residents, management, moving company and development team for all relocation-related events to ensure successful relocations for all residents throughout the rehabilitation process.

  • Communicate effectively and professionally with staff members.

  • Direct efforts to ensure all purchasing and invoicing guidelines are followed for relocation.  Approve invoices relating to relocation.

  • Participate in company training classes and meetings as required.

  •  The Relocation Specialist will develop a cohesive relocation schedule in conjunction with the construction schedule.

  • The Relocation Specialist will have a flexible schedule but will be available on property during when moves are scheduled.

  • The Relocation Specialist will also:

  • Coordinate with community residents on implementation of the relocation process to

  1. Establish a unit visitation schedule with each resident prior to scheduled move.

  2. Identify issues (hoarding, pests, large furniture, special needs, etc.) and implement plan to accommodate or eliminate them.

  3. Ensure residents receive correct amount of boxes for their unit size and make arrangement for more when necessary.

  4. Ensure residents are packing units in a timely manner and assist with any areas of concern.

  • Coordinate with property management on the:

  1. Preparation and delivery of all notices regarding resident’s relocation (mandatory and informational).

  2. Schedule and coordination of local agencies requiring inspections prior to resident’s return to unit.

  1. Management of vendors and resources (including cleaning, extermination, utility companies if necessary, etc.) to ensure the availability of all hospitality units in a timely manner and that residents are moved on schedule.

  2. Street Permits for moving company.

  • Coordinate with Moving Company on the:

  1. Moving and packing schedule for each phase of relocations in both the garden and the midrise buildings.

  2. Identification of any residents with special needs or areas of concern (large or unusual furniture).

  • Coordinate with Development Team on:

  1. Changes to any construction-related delays that affect relocation and vice versa.

  2. Changes to relocation schedule due to any other issues (weather, bedbugs, etc.).

  3. Issues with rehabbed units prior to residents’ return.

           d.    attendance at biweekly construction meetings.


  1. Ensure residents are packing units in a timely manner and assist with any areas of concern.

  • Coordinate with property management on the:

    Preparation and delivery of all notices regarding resident’s relocation (mandatory and informational).

Job Requirements


  • To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Strong knowledge of DC  and HUD Regulations regarding housing qualifications

Hold and maintain any and all certifications required to manage the property, which may include affordable,  property management and other such licenses or designations.   Professional accreditations are preferred.
A college degree is preferred but not required.   The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions. 
Professional Experience: 
A minimum of three (3) years’ experience in residential property management or a related field is required.
Attendance/Travel Requirements:
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.  The position requires the ability to serve on-call, as scheduled or as necessary.  Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state.  You must also be able to attend certain resident events that are held after hours.
The position requires, but is not limited to, the following:

  • Assist in the management and motivation of people and the ability to communicate effectively with owners, residents, prospects, agencies, corporate staff, your staff and vendors. 

  • Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)

  • Ability to think rationally during a crisis

  • Strong time management skills and the ability to prioritize wisely

  • Strong customer service orientation

  • Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans

  • Knowledge of on-site maintenance requirements including dealing with vendors and contractors

  • Ability to operate and understand personal computer functions and company utilized software packages

Physical Demands:

  • Must be capable of physically accessing all exterior and interior parts of the property and amenities.

  • Must be able to push, pull, lift, carry or maneuver weights of up to 20lbs. independently and 50 lbs. with assistance.

Computer skills:

  • Basic knowledge of computers

  • Ability to use Outlook

  • Intermediate to advanced knowledge of MS Word and Excel, Realpage/OneSite

  • Ability to develop advanced knowledge of other programs or systems as needed

  • Basic Internet knowledge

Learning & Development:

Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.